Most decisions don’t need a model.
- 01Rules. The obvious is resolved instantly: a greeting, opening hours, whether the customer has finished typing.
- 02Policies. Your terms decide: current prices, allowed discounts and contact hours.
- 03Memory. Context arrives already selected: the customer, the conversation, what worked before and its sources.
- 04Permissions. Every action has its level: runs on its own, asks you, or isn’t allowed.
- 05AI. Language and judgment: understanding the customer and replying in your tone.